This policy explains how Penny's Ark collects and uses your personal information, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018). Penny's Ark is a charity registered in England and Wales (charity number 1205298), and we are the data controller for the information you give us.
The information we collect
Depending on how you get in touch with us, we may collect your name, email address, postal address and phone number, the information you give in an adoption, foster or sponsorship application, your donation details, and any messages you send us.
[To confirm: please check this matches everything Penny's Ark actually collects.]
How we use your information
[To complete: the reasons you use the data and the lawful basis for each, for example to process an application, to send the newsletter where someone has consented, to claim Gift Aid, or to keep a sponsor updated about their dog.]
Who we share it with
To run the charity we use a small number of trusted services that handle some of your information on our behalf. We only share what each one needs to do its job, and we never sell your data to anyone.
- ShelterManager (ASM) — our animal-rescue management system, which holds adoption, foster and sponsorship applications.
- Brevo — our email platform, used to send our newsletter and to reply to enquiries.
- Zeffy and PayPal — our donation platforms, which process payments securely.
- Bluehost — the company that hosts this website.
How long we keep it
[To complete: how long Penny's Ark keeps each type of information.]
Your rights
Under UK data protection law you have the right to ask for a copy of the information we hold about you, to ask us to correct it, to ask us to delete it, to object to or restrict how we use it, and to withdraw your consent at any time (for example, to unsubscribe from our newsletter). To do any of these, just email us at [email protected].
Cookies
Our website uses a small number of cookies to make it work and to help us understand how it is used. [To confirm: add detail or a cookie notice if one is used.]
How to complain
If you are ever unhappy with how we have handled your information, you can contact us first, and you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Contact us
For any questions about your information or this policy, email us at [email protected].